Service Details

A variety of devices from desktop to smart phone demonstrating the themes work on any screen size

Pricing

We currently have initiative funding for the hosting of agency websites.  As such, there is currently no charge for hosting, support and maintenance of Agency Platform websites.

 

Support

While we are not charging for the service, we are committed to high quality customer service and support. The Digital Government Team meets with our technical support staff three times a week to review all service requests and incidents related to the Agency Platform to ensure requests are resolved in a timely manner.

 

As with any technical issue reported to our service desk, we do have expectations for service level response times once an issue is reported. Our goal is to have an incident assigned to someone within 4 business hours of the ticket being created within the system, and have the incident resolved (or a path to resolution documented and communicated to the customer) within two business days.